1
Introduction
This Privacy Policy governs the collection, use, storage, and protection of personal information by tok4d ("we," "us," "our") in connection with your use of the tok4d online gaming platform accessible at https://tok4d.cam (the "Platform"). By creating an account, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy.
tok4d is committed to protecting your privacy and ensuring the security of your personal data in accordance with applicable Indonesian data protection laws, international privacy standards, and industry best practices. We recognize that when you entrust us with your personal information, you expect transparency, security, and responsible data management. This Privacy Policy explains what information we collect, why we collect it, how we use it, who we share it with, and the rights you have regarding your data.
If you do not agree with the terms of this Privacy Policy, you must immediately cease using the tok4d Platform and refrain from providing any personal information. Continued use of our services following any changes to this Privacy Policy constitutes your acceptance of those changes.
2
Information We Collect
tok4d collects various types of personal information to provide, maintain, and improve our services, comply with legal obligations, and ensure platform security. The categories of information we collect include:
2.1 Information You Provide Directly
When you register for a tok4d account or use our services, you voluntarily provide the following personal information:
- Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification numbers (Indonesian ID card / KTP number, passport number), and copies of identification documents submitted during the KYC (Know Your Customer) verification process.
- Contact Information: Email address, mobile phone number, residential address (street address, city, postal code, province).
- Account Credentials: Username, password (stored in encrypted form), security questions and answers, and two-factor authentication codes.
- Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja account IDs), payment transaction history, deposit and withdrawal records, and proof of payment method ownership documents.
- Communication Data: Content of your communications with our customer support team via live chat, email, WhatsApp, or in-app messaging, including support tickets, complaints, feedback, and inquiries.
2.2 Information Collected Automatically
When you access or use the tok4d Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:
- Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, Android, iOS), browser type and version, screen resolution, device identifiers (IP address, MAC address, device fingerprint), and mobile network information.
- Usage Information: Pages visited, features used, time and date of access, session duration, clickstream data, navigation paths, games played, bets placed, bet amounts, win/loss records, deposit and withdrawal activity, bonus claims, and interaction with promotional offers.
- Location Information: Approximate geographic location derived from your IP address (city, region, country) to verify eligibility, comply with jurisdictional restrictions, and customize content. We do not collect precise GPS coordinates unless you explicitly grant location permissions on your mobile device.
- Technical Data: Server logs, error reports, crash data, performance metrics, and diagnostic information used to troubleshoot technical issues and improve platform stability.
2.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Payment Processors: Transaction verification data, fraud detection alerts, and payment method validation information from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
- Identity Verification Services: Document authentication results, biometric verification data, and fraud risk assessments from third-party KYC and AML (anti-money laundering) compliance providers.
- Regulatory Databases: Self-exclusion lists, gambling restriction registries, and sanctions lists to ensure compliance with legal and regulatory requirements.
- Analytics Providers: Aggregated user behavior statistics, demographic insights, and platform performance metrics from third-party analytics services.
Data Minimization Principle
tok4d adheres to the principle of data minimization, collecting only the personal information that is strictly necessary to provide our services, ensure account security, comply with legal obligations, and improve user experience. We do not collect excessive or irrelevant data, and we regularly review our data collection practices to ensure they remain proportionate and justified.
3
How We Use Your Information
tok4d uses your personal information for the following legitimate business purposes:
3.1 Service Provision and Account Management
- Create and maintain your tok4d user account, including authentication and login functionality.
- Process deposits, withdrawals, and financial transactions in Indonesian Rupiah (IDR) via your chosen payment methods.
- Provide access to casino games, sports betting markets, live dealer experiences, and other gaming services offered on the Platform.
- Manage your participation in bonuses, promotions, tournaments, loyalty programs, and VIP rewards.
- Track your betting activity, game history, win/loss records, and account balance for accurate accounting and dispute resolution.
3.2 Legal and Regulatory Compliance
- Verify your identity, age (21+ requirement), and eligibility to use tok4d services in accordance with Indonesian law and our Terms & Conditions.
- Conduct KYC (Know Your Customer) and AML (anti-money laundering) due diligence to prevent fraud, money laundering, terrorist financing, and other financial crimes.
- Comply with legal obligations, court orders, regulatory requests, and law enforcement inquiries from Indonesian and international authorities.
- Maintain records required by gaming licenses, auditing standards, and tax regulations.
- Monitor compliance with responsible gaming policies, including deposit limits, self-exclusion, and underage gambling prevention.
3.3 Security and Fraud Prevention
- Detect, investigate, and prevent fraudulent activity, unauthorized account access, payment fraud, bonus abuse, collusion, cheating, and other prohibited activities outlined in our Terms & Conditions.
- Monitor for suspicious betting patterns, unusual transaction activity, account takeovers, and security threats to protect both your account and the integrity of the Platform.
- Implement security measures including IP address tracking, device fingerprinting, behavioral analytics, and multi-factor authentication to safeguard your personal information and financial assets.
- Conduct internal audits, risk assessments, and security testing to maintain platform security standards.
3.4 Customer Support and Communication
- Respond to your inquiries, support requests, complaints, and feedback via live chat, email, WhatsApp, or in-app messaging.
- Provide technical assistance, troubleshoot account issues, resolve payment disputes, and assist with withdrawal processing.
- Send important account notifications including security alerts, password reset confirmations, withdrawal approvals, KYC verification updates, and policy changes.
- Communicate promotional offers, bonus opportunities, and platform updates (you may opt out of marketing communications at any time).
3.5 Platform Improvement and Analytics
- Analyze user behavior, game preferences, betting patterns, and platform usage statistics to improve our services, optimize user experience, and develop new features.
- Conduct A/B testing, market research, and product development to enhance game offerings, payment options, and customer satisfaction.
- Monitor platform performance, identify technical issues, fix bugs, and optimize loading times and responsiveness.
- Generate aggregated, anonymized reports and statistics for internal business intelligence and strategic planning (these reports do not identify individual users).
4
Information Sharing and Disclosure
tok4d does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of third parties under specific circumstances:
4.1 Service Providers and Business Partners
We engage trusted third-party service providers to perform functions on our behalf, and these providers have access to your personal information only to the extent necessary to perform their services. These include:
- Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) that process your deposits and withdrawals.
- Game Providers: International gaming software suppliers whose platforms host the casino games and sports betting markets available on tok4d.
- KYC and AML Services: Identity verification, document authentication, biometric verification, and fraud detection services that help us comply with regulatory requirements.
- Customer Support Tools: Live chat platforms, ticketing systems, and customer relationship management (CRM) software used to manage support interactions.
- Cloud Infrastructure: Hosting providers, data storage services, and content delivery networks (CDNs) that store and serve Platform data securely.
- Analytics and Marketing Services: Tools that help us understand user behavior, measure marketing effectiveness, and improve our services (we require these providers to respect user privacy and comply with data protection standards).
4.2 Legal and Regulatory Authorities
We may disclose your personal information to law enforcement, regulatory agencies, courts, or government authorities when required by law or when we believe in good faith that disclosure is necessary to:
- Comply with legal obligations, court orders, subpoenas, or regulatory requests from Indonesian or international authorities.
- Enforce our Terms & Conditions, investigate violations, and protect the rights, property, and safety of tok4d, our users, and the public.
- Prevent, detect, and investigate fraud, money laundering, terrorist financing, or other criminal activity.
- Respond to claims that content posted on the Platform violates the rights of third parties.
- Cooperate with gaming license audits, regulatory investigations, and compliance reviews.
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of tok4d's assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or prominent notice on the Platform before your information becomes subject to a different privacy policy.
4.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so, such as when you authorize us to share data with a third-party integration or service.
5
Data Security Measures
tok4d employs industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes:
- Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption. Sensitive data at rest (including passwords and financial information) is encrypted using advanced cryptographic algorithms.
- Access Controls: Strict role-based access controls limit employee and contractor access to personal data on a need-to-know basis. All access is logged and audited.
- Secure Infrastructure: Our servers are hosted in certified, secure data centers with redundant power supplies, climate control, fire suppression systems, and 24/7 physical security monitoring.
- Regular Security Audits: We conduct periodic penetration testing, vulnerability assessments, and security audits by independent third-party cybersecurity firms to identify and remediate potential weaknesses.
- Incident Response: We maintain a comprehensive incident response plan to quickly detect, contain, and remediate security breaches, and we will notify affected users in accordance with applicable data breach notification laws.
- Employee Training: All tok4d employees and contractors undergo regular privacy and security training to ensure they understand their responsibilities in protecting user data.
Your Role in Security
While we implement robust security measures, you also play a critical role in protecting your account. Use a strong, unique password, enable two-factor authentication (2FA), never share your login credentials with anyone, and log out after each session on shared devices. Report any suspicious activity or unauthorized access to our support team immediately.
Despite our best efforts, no security system is impenetrable. While we strive to protect your personal information, we cannot guarantee absolute security. By using the tok4d Platform, you acknowledge and accept the inherent risks of transmitting information over the internet.
6
Cookies and Tracking Technologies
tok4d uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. Understanding how we use these technologies will help you make informed decisions about your privacy preferences.
6.1 What Are Cookies?
Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website. They contain information such as your preferences, session data, and unique identifiers that help the website recognize you on subsequent visits.
6.2 Types of Cookies We Use
- Strictly Necessary Cookies: Essential for the Platform to function properly. These cookies enable core features such as account login, session management, security authentication, and payment processing. They cannot be disabled without severely impairing your ability to use tok4d services.
- Performance Cookies: Collect anonymous information about how users interact with the Platform, including pages visited, time spent on site, and errors encountered. This data helps us optimize performance and identify technical issues.
- Functional Cookies: Remember your preferences and settings (language, currency, display options) to provide a more personalized experience on return visits.
- Advertising and Marketing Cookies: Track your browsing behavior across the Platform to deliver targeted promotional offers, bonuses, and content relevant to your interests. These cookies may be set by third-party advertising partners.
6.3 Managing Cookies
Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. To manage cookies, consult your browser's help documentation (e.g., Chrome, Firefox, Safari, Edge). Note that disabling certain cookies may limit your ability to use some features of the Platform, such as staying logged in or saving preferences.
For more information about cookies and how to control them, visit www.allaboutcookies.org or www.youronlinechoices.com.
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Your Privacy Rights
Subject to applicable Indonesian data protection laws and international privacy standards, you have the following rights regarding your personal information:
- Right of Access: You have the right to request a copy of the personal information we hold about you, including your account data, transaction history, and communication records.
- Right to Rectification: If any of your personal information is inaccurate, incomplete, or outdated, you have the right to request corrections. You can update most information directly through your account settings.
- Right to Erasure (Right to be Forgotten): You may request deletion of your personal information, subject to certain legal exceptions (e.g., we may be required to retain data for regulatory compliance, fraud prevention, or dispute resolution).
- Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances, such as while we verify the accuracy of contested information.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider.
- Right to Object: You may object to our processing of your personal information for direct marketing purposes. We will honor opt-out requests for promotional communications.
- Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time (this does not affect the lawfulness of processing conducted prior to withdrawal).
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days. To verify your identity and protect your data, we may ask you to provide additional information before processing your request.
8
Data Retention
tok4d retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our Terms & Conditions, and prevent fraud. Specific retention periods include:
- Active Account Data: Retained for the duration of your account's active status and for a reasonable period thereafter to address any post-closure inquiries or disputes.
- Transaction Records: Financial transaction data, including deposits, withdrawals, and betting history, is retained for a minimum of 7 years to comply with Indonesian tax laws, AML regulations, and auditing requirements.
- KYC and Identity Documents: Identity verification documents are retained for a minimum of 5 years following account closure as required by international AML and KYC standards.
- Communication Records: Customer support interactions, emails, and chat logs are retained for up to 3 years for quality assurance, training, and dispute resolution purposes.
- Marketing Data: If you opt out of marketing communications, we will retain a record of your opt-out preference indefinitely to ensure we do not inadvertently contact you in the future.
Once personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements. Anonymized data (data that can no longer identify you) may be retained indefinitely for statistical and analytical purposes.
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Children's Privacy
The tok4d Platform is intended exclusively for adults aged 21 years or older. We do not knowingly collect, use, or solicit personal information from individuals under the age of 21. Online gambling is restricted to adults under Indonesian law, and we take underage gambling prevention seriously.
During the account registration and KYC verification process, we require all users to provide proof of age through government-issued identification (Indonesian ID card / KTP or passport). If we discover that we have inadvertently collected personal information from a person under 21 years of age, we will take immediate steps to delete that information and permanently close the associated account.
Parents and guardians are encouraged to monitor their children's internet usage and ensure that minors do not access gambling websites. If you believe that a minor has created an account on tok4d or provided us with personal information, please contact us immediately at [email protected] so we can investigate and take appropriate action.
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Changes to This Privacy Policy
tok4d reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will notify you by:
- Posting a prominent notice on the tok4d Platform homepage.
- Sending an email notification to the address associated with your account.
- Displaying an in-app notification upon your next login.
- Updating the "Last Updated" date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of the tok4d Platform following the posting of changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised terms, you must discontinue using our services and may request account closure.